Being a good cab driver involves a combination of skill, personal qualities, and good behavior, that contribute to providing excellent service to our guests and ensuring a safe and comfortable ride. At Green Earth Trails, we personally believe that the cab driver who takes you around Kerala makes your experience the best. Doing this wholeheartedly without any bias or any judgement brings out the best feedback for us.
Though we curate a Kerala tour package based on the feedback we have had over time, it is the chauffeurs who interact with our guests the most once the tour is on. He is more or less like our ambassador who represents us. That is the kind of importance we give in choosing with what kind of drivers we work with.
In most cases the cab drive is underestimated for his knowledge and experience. Getting something out from the driver, a service extraordinary apart from what is put in black and white depends on the attitude the guests towards them. This is true across the world I guess. All said and done, mutual respect and a positive approach makes everything a lot more better.
We don't even own a single cab, however we have a strong association with numerous drivers owning their own cabs and making a livelihood out of it. There is a big difference about driving for a transport company and driving your own taxi for a living.
Here are some key aspects we consider, while associating with drivers.
Safe Driving - Safety is always our top priority. Obey traffic laws, drive defensively, avoid distractions, and maintain a safe speed. Maintaining slower speeds and caution during hilly terrains is something we always emphasis, to reduce body roll and nausea.
Knowledge of Routes - Drivers have a thorough knowledge of local roads, streets, landmarks, and popular destinations. This helps you take efficient routes and avoid unnecessary delays. Your time is valuable and we make sure that you don't waste your precious holiday time with unwanted delays.
Customer Service - Provide excellent customer service by being polite, respectful, and attentive to guest needs. Greet passengers with a smile, help with luggage, and create a comfortable environment for conversation.
Communication Skills - Effective communication is crucial. Listen actively to passengers and respond appropriately. Keep conversations friendly and professional, and respect passengers' preferences for engaging in conversation or enjoying a quiet ride.
Professional Appearance - Our drivers maintain a clean and well-groomed appearance. Dress appropriately and wearing a uniform ensures class and professionalism.
Hygiene and Cleanliness - The cab will be clean every morning when you enter it, both inside and out. Specially after covid situation we ensure that the interiors are cleaned thoroughly everyday, including seats, windows, and any shared surfaces. A clean cab reflects professionalism and care.
Time Management - Be punctual and manage your time effectively. We ensure that the driver is ready at the pickup points on time and plan routes to ensure passengers reach their destinations promptly.
Problem-Solving - Staying calm and composed when faced with unexpected situations or challenges. Be prepared to handle various scenarios, such as traffic congestion, road closures, or passenger disputes. This happens and an experienced driver will be ready if something happens during the tour.
Honesty and Integrity - We never compromise on honesty with our guests and follow ethical guidelines.
Vehicle Comfort - Ensure a comfortable and enjoyable ride for guests. Maintain appropriate air conditioning temperature, provide a smooth ride, and ensure that seatbelts are available and functional.
Emergency Preparedness - Our drivers familiarize with emergency procedures and have essential items like a first aid kit and emergency contact numbers readily available in your cab.
Being a good cab driver goes beyond simply driving from point A to point B. It's about creating a positive and memorable Kerala tour experience for our guests while ensuring safety and well-being throughout the journey.
If you are looking for a cab for inter destination transfers in Kerala specially from Kochi, we would be more than happy to assist you with your Kerala tour package. Taxi services near Cochin airport are available for Kerala tours.
It is always a good idea to hire overnight halting taxi services as you would save cost as the taxi mostly goes for round trip kerala tour packages and hence you don't pay for the return charges, where the taxi returns empty to its destination.
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