Green Earth Trails — Kerala Tour Operator
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Our Policies

Transparent terms for every guest

Our policies are written clearly, designed to be fair, and freely available before you book. Below are the four documents that govern your tour booking with Green Earth Trails.

We believe trust between an operator and a guest begins with transparency. Before you commit to a tour with us, you should know exactly how we handle bookings, cancellations, your personal information, and the boundaries of what we can and cannot promise.

If anything in these documents is unclear, please contact us before you book. We are happy to walk through any term in plain language. Most guests never need to revisit these documents after their tour, but we want them available, accurate, and easy to find.

Policy 01

Cancellation & Refund

How we handle tour cancellations, deposit refunds, date changes, and force majeure situations.

Read the cancellation policy

Policy 02

Terms & Conditions

The full terms under which we operate tours, accept bookings, and define the responsibilities of both sides.

Read the terms

Policy 03

Privacy

How we collect, use, and protect the personal information you share with us during enquiry and booking.

Read the privacy policy

Policy 04

Disclaimer

Information about our website content, tour information accuracy, and the boundaries of our liability.

Read the disclaimer

Questions about our policies?

Write to hello@greenearthtrails.com or message us on WhatsApp at +91 94009 46800. We typically reply within a working day.

We are based in Kochi, Kerala, and operate in IST (UTC +5:30).