Our Policies
Our policies are written clearly, designed to be fair, and freely available before you book. Below are the four documents that govern your tour booking with Green Earth Trails.
We believe trust between an operator and a guest begins with transparency. Before you commit to a tour with us, you should know exactly how we handle bookings, cancellations, your personal information, and the boundaries of what we can and cannot promise.
If anything in these documents is unclear, please contact us before you book. We are happy to walk through any term in plain language. Most guests never need to revisit these documents after their tour, but we want them available, accurate, and easy to find.
Policy 01
How we handle tour cancellations, deposit refunds, date changes, and force majeure situations.
Read the cancellation policyPolicy 02
The full terms under which we operate tours, accept bookings, and define the responsibilities of both sides.
Read the termsPolicy 03
How we collect, use, and protect the personal information you share with us during enquiry and booking.
Read the privacy policyPolicy 04
Information about our website content, tour information accuracy, and the boundaries of our liability.
Read the disclaimerWrite to hello@greenearthtrails.com or message us on WhatsApp at +91 94009 46800. We typically reply within a working day.
We are based in Kochi, Kerala, and operate in IST (UTC +5:30).